In The Power
Director, Patient Financial Services
We invite you to join our team.
APN Lodge is hiring a Director, Patient Financial Services in Edwards, CO.
Reports directly to APN Lodge’s CFO. Directs the performance, in conjunction and counsel of the Revenue Cycle Team and Leadership, of all revenue cycle activities of outsourced vendors and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Verification, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Electronic Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, Financial Counseling, and Collections).
Leadership: Has a continuous and consistent presence in both the assigned facilities and all Revenue Cycle Management operations to provide support, review processes, provide feedback, and identify areas of opportunity. Travel requirements will be determined by business needs and will consistently be around 50%. Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met. Promotes a culture of collaboration between RCM and all departments and locations, and serves as a positive role model for Revenue Cycle Management team. Demonstrated ability to manage the day to day operations of multiple mid to large-sized organizations providing a diverse and complex offering of services to the community. Ensures that appropriate documentation and education materials are used in all Patient Access areas and identifies any educational needs and communicates to the appropriate leader for development. Understands and stays abreast of payer requirements and changes in the industry and communicates those changes as well as the financial impact to local and corporate leadership.
Performance Monitoring/Improvement: Monitors performance KPIs and routine reports including, but not limited to: Registration Accuracy, POS Collections, Denial Rate, Estimate Utilization, Elective Self-Pay, Timely Recurring Discharges, High-Dollar In-house, Medical Necessity Issues, Recoupments, Charge Reconciliation and Accuracy, and Late Charges. Monitors any client pay books and keeps projects on time. Measures RCM performance lift calculations and assists Site Executives with implementation.
Communication: Creates and implements standard reporting packages for executive leadership to include, but not limited to: Cash collections and variance to goal with detail explanation, A/R greater than 150 days with root causes, Denials trending by payor and root cause, Recoupments by payor and root causes. Provides updates to facility leadership on ongoing RCM projects and their impact on performance metrics.
Provides timely information to RCM on operational changes, new business development, and service line expansion that will impact Revenue Cycle. Communicates in a way that promotes trust and credibility between the RCM and facility leadership and strives to strengthen local and corporate relationships for positive outcomes. Completes weekly/monthly market narrative of activities, projects in flight, and issues. Escalates issues to direct leader (i.e. CFO) as necessary to ensure timely resolution.
Innovation: Demonstrated ability to work independently to ensure Revenue Cycle operations are managed efficiently and effectively. Ensures that best practice Revenue Cycle processes are communicated and implemented where necessary. Coordinates with the facility CFO to discuss both strengths and opportunities for improvement to meet performance metrics. Makes suggestions for process improvements and develops project plans with target milestone dates. Performs other duties as assigned.
All Points North Lodge is an equal opportunity employer.
We will also reward your hard work with:
- Great health, dental and vision plans
- 401k plan
- Life insurance w/AD&D
- Paid time off (PTO)
- And a lot more
All Points North Lodge is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.